Orders placed during COVID-19 School Closures
With the Government ruling to close all schools until further notice, we understand that you may be concerned about any orders you have placed and when you may expect to receive your orders.
The school closure will not affect provision of your uniform orders as the stock is held off-site. However the “Collect from School” option will not be available until further notice and despatch times may take a little longer than usual.
Many thanks for your understanding.
You can choose to have your order delivered to a UK address or you can choose to have it delivered at no charge, directly to school for collection; we deliver to school once a week, during Term Time only, for collection from School Reception on a Wednesday.
Please allow the following lead times to receive your order:
Royal Mail 2nd Class at £3.99: 3-5 working days delivered
Collect from School for free. Orders received before 10am on Mondays Term-time will be ready for collection from Reception on the Wednesday of the same week. Items ordered for collection will NOT be available during school holidays. They will be delivered to school for collection on the Wednesday following return to school after the holidays.
When your order is despatched, either to school or by post you will receive a confirmation email from us.
Returns of items purchased at school: If you have an item of clothing that was purchased in the shop that you would like to return, please contact us on firstname.lastname@example.org and we will provide a returns form. We can refund back onto a debit or credit card.
If you are unsure of the size to order, please refer to our Size and Measurement guide:
We can refund for items returned within the 30 days of purchase if they are returned in unused condition with original tags. If you wish to return an item, please post the item back to us with the returns form provided with the original order to:
DCC Returns (Brakenhale), c/o AGFS, Units 4.10-4.11
Frimley 4 Business Park
We aim to refund within 2 days of receipt. We recommend you get a Certificate of Posting for any return.
We do not offer exchanges; please return your unwanted item and place a new order for the correct one.
If you have any queries please contact us on 01344 872299 or on email@example.com
Brakenhale Dress code
Knee length means that when your daughter is standing upright the pleated skirt must touch the knee-cap. If the skirt is touching the top of the knee-cap then this is considered as knee length. However this will not allow any growing room, we would strongly advise you to purchase a skirt to the bottom of the knee cap to allow growing room.
ALL STUDENTS WILL NEED TO BE WEARING A KNEE LENGTH SKIRT AT ALL TIMES
In-house school shop
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