Terms and Conditions

The following terms and conditions of sale apply to all orders placed with the online shop (in addition to the Website Terms and Conditions, which apply to the use of the website generally). By placing an order for goods you are deemed to have accepted these terms and conditions of sale. We advise you to print and keep a copy of these terms and conditions for your records. Please note that we may make changes to these terms and conditions from time to time, so please check them each time you use the online shop. 
 
Returns Policy  
If you are not entirely satisfied with your purchase, we’re here to help. 
We allow 28 days to return the item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it in. Your item will require proof of purchase if the purchase was made online. 
If a refund is required we will initiate a refund to your credit card (or original method of payment). The credit should be received within 3-5 days. 
If an item is faulty we will accept a return within 6 months from the date of purchase. 
If you do need to return an item to us, please either use the return bag with the prepaid label if the purchase was an online order, or return to the school shop. 
If you have any questions about how to return please contact us on: 
01344 872299 or direct@thedirectclothing.co.uk 
This Returns Policy does not affect your Statutory Rights.
 
Shop Images  
Actual products may vary slightly from the images in the online shop. 
 
Prices  
All prices of goods available in the online shop are quoted and charged in sterling and, where applicable, are inclusive of VAT. 
 
Children  
You may only order goods through the online shop if you are 16 or over. If you are under 16 years old, please ask your parent or guardian to complete the ordering process. 
 
Liability  
The Direct Clothing Company shall not be liable if we are unable to carry out our obligations (including any delays) due to any circumstances beyond our reasonable control. The Direct Clothing Company shall not be liable for any indirect or consequential losses, or for any business losses (including loss of profits, data anticipated savings goodwill or for wasted expenditure) you may suffer as a result of any breach of these terms and conditions of sale. We do not limit or exclude our liability for death or personal injury caused by our negligence. 
 
Re-sale of products  
The products sold on this site are not intended for commercial re-sale. 
 
Governing law and jurisdiction  
These terms and conditions of sale shall be governed by and enforced in accordance with the laws of England and Wales. The Direct Clothing Company and you both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. 
 
Security and Privacy  
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from the two computers involved in the transaction. To check you are in a secure area of our site please look at your browser window, dependent on the browser you are using a secure area is usually denoted by the symbol of a closed padlock.  
When you submit your order you are authorising The Direct Clothing Company to use your personal details to fulfil your order (through our Payment Gateway). For further details, please see our privacy policy In the event of there being a problem with your order we will communicate with you via e-mail, telephone or letter. 

Privacy policy

This privacy policy applies between you, the User of this Website and The Direct Clothing Company Limited, the owner and provider of this Website. The Direct Clothing Company Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.thedirectclothing.co.uk/terms-and-conditions/.

Please read this privacy policy carefully.

Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data collectively all information that you submit to The Direct Clothing Company Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
The Direct Clothing Company Limited, or us The Direct Clothing Company Limited, a company incorporated in England and Wales with registered number 5166545 whose registered office is at The Granary Hones Yard, 1 Waverley Lane Farnham, Hampshire, GU9 8BB;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i) employed by The Direct Clothing Company Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Direct Clothing Company Limited and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.thedirectclothing.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of The Direct Clothing Company Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, The Direct Clothing Company Limited is the “data controller”. This means that The Direct Clothing Company Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. IP address (automatically collected);
d. web browser type and version (automatically collected);
e. in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.

Data that is given to us by you

7. The Direct Clothing Company Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you make payments to us, through this Website or otherwise;
in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

11. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

12. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors – to ensure we give a certain level of service;
in each case, in accordance with this privacy policy.

Keeping Data secure

13. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.

14. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.

15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: direct@thedirectclothing.co.uk.

16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: direct@thedirectclothing.co.uk.

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

24. The Direct Clothing Company Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Direct Clothing Company Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

25. We may also disclose Data to a prospective purchaser of our business or any part of it.

26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

27. This Website may place and access certain Cookies on your computer. The Direct Clothing Company Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. The Direct Clothing Company Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Direct Clothing Company Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

30. This Website may place the following Cookies:
Type of Cookie Purpose

Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

31. You can find a list of Cookies that we use in the Cookies Schedule.

32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

40. The Direct Clothing Company Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact The Direct Clothing Company Limited by email at direct@thedirectclothing.co.uk.

Attribution

41. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

25 May 2018

 Cookies

The cookies we use

Category Cookie Name Purpose
Necessary Cookies PHPSESSID Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAccepted Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies wp_woocommerce_session_dbf3dacd1c61897a42856e692ab07d2f Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies woocommerce_cart_hash Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies woocommerce_items_in_cart Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAcceptedWorldpay Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAcceptedGoogle Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
google.co.uk 'NID', '_ga', '_gid', '__utma', '__utmb', '__utmc', '__utmt_UA-65777038-1' Google cookie. These cookies are used to collect website statistics and track conversion rates
Worldpay 'SESSIONID', 'machine', '_fbp', '_mkto_trk', 'mhVisitorId', 'optimizelyEndUserId' Used by Worldpay to provide payment service sessions on the website

Strictly necessary
Just as it says, these are the essential cookies to enable you to use the site effectively i.e. Placing an order for uniform and/or embroidery services. Accepting these cookies is a condition of using the site
Functionality
These cookies help our site remember the choices you made, for example, username, and also help make the most of our enhanced features, such as providing news or updates relevant to you.
Performance
These cookies help us monitor the performance of our site, providing us with the information to constantly optimise and develop our site to get the best user experience for you, for example site visits or source of visitors.
Personalisation
We use personalisation or targeting cookies to make sure we advertise the products that we think may be of interest to you, making your user experience a personalised one.
Third party
As you use our site, you will notice that we may have content from other sites. We may also facilitate the opportunity to engage with us further through social media channels, for example Twitter and Facebook. We use third party cookies to help deliver relevant information to you and integrate content with social networks.
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
What we don’t use cookies for

We don’t use cookies to gather any personal information that could be used to advertise products or services to you on other websites.

Your permission to use cookies

If the settings on your browser that you are using to view our website are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are happy to have cookies enabled.

Turning cookies off

Please be aware that by not accepting cookies you may not be able to use some of the key functions of the www.thedirectclothing.co.uk website.

If you don’t want us to store a cookie on your PC to make your journey on our website the best it can be, you can switch cookies off by adjusting your browser settings to stop it from accepting cookies. Each browser acts differently so remember to check your browsers ‘help’ settings.

Contact

If you have any enquires you can contact us at direct@thedirectclothing.co.uk or by writing to us at:

The Direct Clothing UK Limited,17 Rise Road, Sunningdale SL5 0BH

Company details & Address  
This on-line shop is operated by
The Direct Clothing Company. VAT number GB 641 1968 37.  
 
Registered Address: The Granary, Hones Yard, 1 Waverley Lane, Farnham, Surrey, GU9 8BB 
Telephone: 01344 872299 
Email: sales@thedirectclothing.co.uk 
Registration Number: 5166545 
Place of Registration: Cardiff